At North Loop Terrace, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a return and refund policy to help make the process simple and convenient.
1. Return Policy
We offer a 30-day return policy from the date of purchase. However, customers must send the product back within 14 days of receiving their order to qualify for a return.
To be eligible for a return, the following conditions must be met:
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The product must be unused and in new condition.
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The product must be returned in its original packaging.
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The product must be in the same condition in which it was received.
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Proof of purchase or an order confirmation may be required.
Products that do not meet these conditions may not be eligible for a return.
2. How to Request a Return
To initiate a return, please contact us by email at info@northloopterrace.shop with your order number and the reason for your return.
Our team will provide instructions on how to proceed with your return. Please contact us before sending any product back to ensure your return can be processed properly.
3. Refund Policy
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
We offer a 10-day refund processing policy. Approved refunds will be processed within 10 days after the returned product has been received and inspected.
If your refund is approved, the amount will be credited to your original payment method. Please note that your bank or payment provider may require additional time to complete the transaction.
If your refund is rejected, we will inform you of the reason.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at info@northloopterrace.shop as soon as possible. Include your order number, a description of the issue, and photographs of the item when applicable.
We will review your request and provide instructions for the next steps.
5. Return Shipping
Customers should contact us before returning an item to receive the appropriate return instructions.
Any return shipping costs and responsibility for shipping will be communicated when your return request is reviewed, subject to applicable law and the circumstances of the return.
6. Exchanges
If you wish to exchange an item, please contact us by email. Exchanges are subject to product availability and approval under our return conditions.
7. Contact Information
If you have any questions about our Return and Refund Policy, please contact us using the details below.
Store Name: North Loop Terrace
Email: info@northloopterrace.shop
Phone: +1 817-310-0393
Business Address: 201 N Clark St, Chicago, IL 60601, United States
We appreciate your business and thank you for shopping with North Loop Terrace.
